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Terms & Conditions


Items being returned MUST meet the following guidelines:

  • Be repackaged properly in accordance with proper shipping guidelines, in the same way it was sent to the customer, carefully wrapped in bubble wrap.
  • Fully insured for the purchased amount via carrier insurance (Our prepaid waybills are insured)
  • Include all original items and accessories that were included, including original box (if applicable), manuals, accessories, etc.
  • Must NOT have a file vault or disk encryption or any Admin Passwords set. (We reserve the right to refuse the repair)
  • Have received approval from our Customer Services before shipping item.
  • Items retuned will attract a 15% re-stocking fee.
  • Item should be shipped BEFORE the 7-day return policy and warranty expiration date.
  • Failure to follow any of these steps can render your equipment ineligible for repair.

Our warranty is voided under the following circumstances:

  • If the item has any signs of physical damage, mishandling, or liquid / spill damage.
  • If a return request has not been approved by our Customer Services - you should first request and receive approval to return an item for refund or repair.
  • If the item you returned is not received in exactly the same condition as it was when shipped to the customer, such as dents, bent corners, heavy scratches, etc.
  • If the item has been serviced by a 3rd party, or if the customer has opened and/or tampered with the internal components of the purchased item.
  • If there are any signs of water damage, such as the result of accidental or liquid damage.
  • Liquid damaged items are ineligible for return or repair.